Fecha29/9/2010 14:08
Usuario: zuzana
Tema: URGENT!!: Customer service Representatives Finnish
EnvíoTalent Search People Talent Search People is a recruitment agency based in Spain, with offices in Barcelona and Madrid. We focus on Commercial profiles, Multilingual Speakers, IT & E-Commerce and Finance.
JOB TITLE
Customer Service Representatives - Finnish
in Madrid

After Sales Specialist for Automotive Sector
Location: Las Rozas, Madrid

About our client
A prestigious American multinational company with Outsourcing centre based in Las Rozas, Madrid.


Job purpose:
As a member of the Customer Service Department, you will be in charge of supporting after sales relationships with car owners, achieving exceptional level of client satisfaction.

Main responsibilities:
- Handling the client’s queries and complaints by phone, mail and fax
- Introducing all the information in the internal CRM system
- Tracking and escalating the incidents properly
- Managing the information cycle until the correct solution of assigned incidents
- Handling and documenting customer complaints according to external and internal guidelines
Qualifications:
- Education level of vocational training and/or college.
- Native level Finnish and an intermediate level of English is mandatory.

Experience:
- Two years of experience in a similar Customer Service role

IT skills:
- Proficient in Microsoft Office package

The profile we are looking for will have:
- Excellent oral and written communication skills
- Customer Service orientation abilities
- Problem solving skills
- Punctuality
- Stress management skills
- Team player abilities


Benefits:

- 18.000€ gross per year

- Permanent position

- Opportunity to develop a career in a prestigious American multinational company

- International and dynamic work environment

- One month of paid training will be provided

- Working hours: 09:00 - 17:30


If interested please send us your CV to zportelekyova@talentsearchpeople.com or call +34 91.590.04.31 (ask for Zuzana)
Also you can check other offers visiting our website www.talentsearchpeople.com