| Fecha | 29/9/2010 14:08 |
| Usuario: | zuzana |
| Tema: | URGENT!!: Customer service Representatives Finnish |
| Envío | Talent Search People Talent Search People is a recruitment agency based in Spain, with offices in Barcelona and Madrid. We focus on Commercial profiles, Multilingual Speakers, IT & E-Commerce and Finance. JOB TITLE Customer Service Representatives - Finnish in Madrid After Sales Specialist for Automotive Sector Location: Las Rozas, Madrid About our client A prestigious American multinational company with Outsourcing centre based in Las Rozas, Madrid. Job purpose: As a member of the Customer Service Department, you will be in charge of supporting after sales relationships with car owners, achieving exceptional level of client satisfaction. Main responsibilities: - Handling the client’s queries and complaints by phone, mail and fax - Introducing all the information in the internal CRM system - Tracking and escalating the incidents properly - Managing the information cycle until the correct solution of assigned incidents - Handling and documenting customer complaints according to external and internal guidelines Qualifications: - Education level of vocational training and/or college. - Native level Finnish and an intermediate level of English is mandatory. Experience: - Two years of experience in a similar Customer Service role IT skills: - Proficient in Microsoft Office package The profile we are looking for will have: - Excellent oral and written communication skills - Customer Service orientation abilities - Problem solving skills - Punctuality - Stress management skills - Team player abilities Benefits: - 18.000€ gross per year - Permanent position - Opportunity to develop a career in a prestigious American multinational company - International and dynamic work environment - One month of paid training will be provided - Working hours: 09:00 - 17:30 If interested please send us your CV to zportelekyova@talentsearchpeople.com or call +34 91.590.04.31 (ask for Zuzana) Also you can check other offers visiting our website www.talentsearchpeople.com |